GENERAL BOOKING TERMS AND CONDITIONS

Last updated: September 2026

These General Booking Terms and Conditions govern accommodation bookings made directly with Hostal Rosell Boutique through its website www.hostalrosell.com or through the direct booking channels made available by the establishment.

Making a booking implies acceptance of the applicable conditions shown to the customer before completing the booking process.

Where a booking is made through an external platform such as Booking.com, the specific terms and conditions shown and accepted by the customer on that platform will also apply.

1. OWNER AND SERVICE PROVIDER

Owner: H. Vergero C.B.
Trading name: Hostal Rosell Boutique
Tax Identification Number (NIF): E16506446
Address: Carrer de Rosell, 4, 07820 Sant Antoni de Portmany, Illes Balears, Spain
Telephone: +34 600 02 88 17
Email: hostalrosell@gmail.com
Website: https://www.hostalrosell.com

2. BOOKING CONFIRMATION

For direct bookings, the booking will be considered confirmed once Hostal Rosell Boutique has accepted the request and the customer has received the corresponding booking confirmation, normally by email or another communication channel provided by the customer.

The confirmation will include or allow identification of the main booking details, such as the dates of stay, room type, price and booking number or reference.

The customer must check the details included in the confirmation and notify us as soon as possible of any error.

The booking will remain subject to compliance with the payment conditions set out below.

3. DIRECT BOOKINGS: PAYMENT POLICY

For bookings made directly with Hostal Rosell Boutique, an advance payment equivalent to 20% of the total booking amount will generally be requested.

The advance payment will be made through a secure payment link using the Redsys platform sent directly by Hostal Rosell Boutique.

The payment link will normally be sent between 15 and 20 days before the scheduled arrival date, depending on the time of year, hotel occupancy and the establishment's operational requirements.

If the booking is made within 15 days prior to arrival, the payment link may be sent immediately or during the days following booking confirmation.

The link will remain valid for the period indicated in the communication sent to the customer. If payment is not completed within the stated period, Hostal Rosell Boutique may consider the payment condition to have been breached and may cancel the booking after notifying the customer.

The remaining 80% of the booking amount will generally be paid upon arrival at the establishment.

Hostal Rosell Boutique will not ask customers to send their full bank card details by email or WhatsApp. Payment must be made through the secure link provided by the establishment or by another method expressly agreed upon.

4. BOOKINGS THROUGH BOOKING.COM

Where the booking has been made through Booking.com and is managed by Hostal Rosell Boutique under the Hotel Collect model, the establishment will manage the payment directly in accordance with the booking conditions.

In these cases, the customer will receive a secure Redsys payment link to pay 50% of the total booking amount.

This link will normally be sent between 15 and 20 days before the scheduled arrival date, depending on the time of year, hotel occupancy and the establishment's operational requirements.

If the booking is made within this period, the link may be sent after the booking has been made or confirmed.

The remaining 50% will generally be paid upon arrival at the establishment.

The card provided through Booking.com may be used as a booking guarantee in accordance with the conditions of that platform, but any payment requested directly by Hostal Rosell Boutique will be made through the secure Redsys link sent to the customer.

As a general rule, flexible bookings made through Booking.com allow free cancellation up to 7 days before the scheduled arrival date.

However, customers must always check and verify on Booking.com the exact payment, modification and cancellation conditions applicable to their specific booking, as these may vary depending on the rate, promotion or conditions selected at the time of booking.

The conditions shown and accepted by the customer on Booking.com and included in the corresponding booking confirmation will always prevail with regard to the specific conditions of that booking.

5. CANCELLATION POLICY FOR DIRECT BOOKINGS

Direct bookings made under a flexible rate may be cancelled free of charge up to 5 days before the scheduled arrival date throughout the year, with no distinction between high and low season.

For the purposes of calculating the cancellation deadline, Ibiza local time will apply.

If the cancellation is received within the free cancellation period and a refundable advance payment has already been made, it will be refunded to the customer through the corresponding procedure.

If the booking is cancelled outside the free cancellation period, meaning during the 5 days prior to the scheduled arrival date, Hostal Rosell Boutique may charge the full outstanding amount of the booking.

In the event of a no-show without prior cancellation within the permitted period, the full outstanding booking amount may also be charged.

If a rate, offer or promotion has special conditions or is expressly identified as non-refundable, the specific conditions shown and accepted by the customer before completing the booking will apply.

6. HOW TO CANCEL A DIRECT BOOKING

To cancel a booking made directly with Hostal Rosell Boutique, the customer may send an email to:

hostalrosell@gmail.com

Whenever possible, the customer should provide:

• Name of the booking holder.
• Booking number or reference.
• Dates of stay.

The cancellation will be considered requested when the communication has been received by Hostal Rosell Boutique.

Bookings made through Booking.com should preferably be managed using the tools available on the platform itself and in accordance with the specific terms of that booking.

7. RIGHT OF WITHDRAWAL

Under consumer protection legislation, the general right of withdrawal applicable to certain distance contracts does not apply to accommodation services where the contract provides for a specific date or period of performance.

Therefore, accommodation bookings made for specific dates are subject to the cancellation policies stated in these terms and in the rate selected by the customer.

8. GROUP BOOKINGS

Bookings of 3 or more rooms may be subject to special payment, deposit, modification and cancellation conditions.

These conditions will be communicated to the customer before final confirmation of the group booking.

Where specific conditions exist for a group booking and have been accepted by the customer, those conditions will prevail over the general conditions set out on this page.

9. PRICE AND INCLUDED SERVICES

The booking price will include the services expressly indicated during the booking process and in the corresponding confirmation.

The prices shown will include VAT where applicable in accordance with current legislation.

The Balearic Islands Sustainable Tourism Tax or any other legally applicable taxes will not be considered included where this is indicated during the booking process and may be charged directly at the establishment in accordance with current legislation.

Additional services requested by the customer that are not expressly included in the booking may incur additional charges.

10. CHECK-IN AND CHECK-OUT TIMES

The standard check-in time is from 14:00.

The room must be vacated and check-out completed before 11:00 on the day of departure.

Any early check-in or late check-out will be subject to availability and must be confirmed by the establishment.

Late check-out, when authorised, may incur a charge of €15 for each additional hour, up to the time limit authorised by the establishment.

Remaining in the room after check-out time without prior authorisation may result in the corresponding charges and, where the delay prevents the room from being made available to the next guest, any additional proven damage or costs.

11. HOUSE RULES

Customers must respect the establishment's internal rules and avoid any behaviour that may affect the safety, peace or rest of other guests.

Stag or hen parties are not permitted, nor are parties, events or gatherings that may disturb other guests.

Serious or repeated breaches of these rules may result in early termination of the stay where proportionate and legally permitted, without prejudice to any liability arising from damage caused.

Smoking prohibition

Smoking is prohibited in guest rooms and indoor areas of the establishment.

Where this rule is breached, a €50 charge for extraordinary cleaning and deodorisation of the room may be applied, without prejudice to any additional costs arising from proven damage.

12. DAMAGE DEPOSIT

Upon arrival, Hostal Rosell Boutique may request a €50 deposit as security against possible damage caused during the stay.

The deposit may be paid in cash or provided by means of a hold or pre-authorisation on a card accepted by the establishment.

Where there is no damage or outstanding amount, a cash deposit will be returned and, in the case of a hold or pre-authorisation, its release will be requested.

The time required for a pre-authorisation to disappear from the customer's account may depend on the card-issuing bank.

Where damage attributable to the guest has occurred, the corresponding proven cost may be deducted from the deposit.

If the proven damage exceeds the amount of the deposit, the deposit will not limit the guest's liability for the actual cost of such damage.

13. CUSTOMER RESPONSIBILITY

The customer is responsible for ensuring that the information provided when making the booking is correct, complete and up to date.

The customer must notify Hostal Rosell Boutique of any relevant error found in the booking confirmation.

Where a person makes a booking on behalf of other guests, that person is responsible for informing them of the conditions applicable to the booking.

The deliberate provision of false or incorrect information that is essential for providing the service may result in cancellation of the booking where legally permitted.

14. MODIFICATIONS OR INCIDENTS

Any request to modify a booking will be subject to availability and the conditions of the booked rate.

Changes to dates, room type, number of guests or other booking elements may result in a change in price.

In the event of extraordinary circumstances or force majeure, the rights and obligations of the parties will be determined in accordance with applicable legislation.

15. APPLICABLE LAW

These General Booking Terms and Conditions will be governed by Spanish law.

Where the customer qualifies as a consumer or user, mandatory consumer protection rules will apply, including those relating to jurisdiction and competent courts.

16. CONTACT

For any enquiry relating to a booking:

H. Vergero C.B. — Hostal Rosell Boutique
Carrer de Rosell, 4
07820 Sant Antoni de Portmany
Illes Balears, Spain
Telephone: +34 600 02 88 17
Email: hostalrosell@gmail.com